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Remote Genesys Engineer

Genesys/ Avaya Engineer / REMOTE Opportunity This Sr. engineering position will be responsible for building and maintaining the business systems related to customer support, including 3rd party systems that support the global routing channel management (voice, email, case, and workflow) on Avaya/Genesys. The focus in on Genesys that supports global locations and several thousand end users. The position will help support routing strategies, migration to SIP, Virtual on Hold and general Genesys platform tools. This unique opportunity to work remote is one of a kind! Call Chris Parker at (515) 282-6876 or email your resume to chris.parker@rht.com 6+ years experience with systems engineering administration, including deploying and maintaining 3rd party and custom systems/applications, designing and implementing various system architectures including DR HA capabilities, and experience interfacing with 3rd party API's. Experience with high-transactional data systems requiring extensive load stress testing a plus. Experience with Genesys a Must. - Systems administration, Windows Server Linux - Building Global Routing with Genesys ORS/GRE - Manage Genesys OCS - Manage Genesys Chat - Manage the DR and Failover associated with the Genesys Framework - Understand the iWD setup and management for back office work. - Understand data and integrations with Genesys (ICON, Interactive Insights, InfoMart) IF you have the 6+ years of required experience and can do direct W2 employment, submit your resume to chris.parker@rht.com. Or call her at (515)282-6876 today. Job Requirements Genesys, Avaya Windows, Linux Genesys Chat, Genesys OCS - provided by Dice
API, CASE, Linux, Management, Testing, Windows


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